WILLIAM “BRUCE” DANNER JR.
Information Technology Specialist
Summary of
major accomplishments:
§
Verizon’s “Site of the Month” award in August 2003
for my web site, http://mysite.verizon.net/wbdanner/index.htm.
§
Recipient of 1998 DVR statewide “Spirit” Award,
1998 DVR Region 3 “Outstanding Employee of the Year” Award, “Plan Production Award” in 2003 and “DVR Director’s Building Block
Award“ for STARS Training Team (technical support) in 2003.
|
Platform: |
DOS,
Windows 3.1, 3.11, 95, 98, NT, XP, Windows Server 2000 & 2003 |
|
Networking: |
TCP/IP,
Ethernet |
|
Languages: |
C++,
Visual Basic, HTML |
|
Tools: |
Microsoft
Office Suite, SMS (System Management
Server), Active Directory (AD), McAfee ePolicy Orchestrator, Acronis True
Image, Ghost, Diskeeper. |
PROFESSIONAL EXPERIENCE
DEPARTMENT OF
SOCIAL & HEALTH SERVICES 1991 to Present
Divisional of Vocational Rehabilitation (DVR),
The overall agency’s mission is to assist people with disabilities
to prepare for, obtain and retain employment.
Information
Technology System Specialist 4 (June 2007 to present)
§
Independently support of information systems and users in an
assigned area of responsibility, performs consulting, deployment, installation,
maintenance, quality assurance, troubleshooting and technical support for
applications, hardware, databases, network infrastructure equipment.
§
Manage seven Windows 2003 file/print servers and 90+ Windows
XP desktop/laptop machines in eight DVR offices in
§
Set-up accounts and reset passwords in Active
Directory. Performs full and incremental
back-up jobs on regional server by using ARCserve Backup Manager application.
§
Update and maintain clone images and hard drives for
different computer setups. Use Norton’s
Ghost and Acronis True Image tools to clone hard drives.
§
Periodically check the network to detect any potential
problems areas such as printer, server and computer failures. Make sure all computers are online and
receive the recent antivirus updates McAfee ePolicy Orchestrator console.
§
Uses
established work procedures to complete assignments and coordinate projects
such as conducting needs assessments, creating installation plans, monitoring
operating environments.
§
Consults
with higher-level technical staff to resolve complex problems.
§
Identifies documentation needs.
Creates documentation for systems and users.
§
Uses
advanced hardware and software diagnostic tools such as network analyzing
equipment and operating system diagnostics to identify and either resolve or
refer problems to other staff for analysis.
§
Analyzes
and corrects network malfunctions.
Assists users in ordering and installing data communication
equipment. Replaces faulty hardware
modules in network equipment.
§
Report
and maintain inventory in regards to IT equipment. Surplus out of date or spare IT equipment.
Lead Vocational Rehabilitation Counselor (October 2006 to present)
§
Liaison for Lynwood WorkSource and
provided mentoring to Vocational Rehabilitation Counselors and Rehabilitation
Technicians to aid them in DVR’s policies and best practices. Provides guidance to other VRCs to assist
their customers in using the
§
Provided consultation and technical
assistance to assist WorkSource partners in assuring people with disability to
access WorkSource services.
§
Participated in WorkSource universal
access review and provides technical assistance to implement it’s
recommendations.
§
Educated WorkSource partners on
disabilities, etiquette and accommodation issues.
§
In addition, performed duties of
vocation rehabilitation counselor as shown below.
Information
Technology System Specialist 3 (filled in for ITSS 4 who is on
military duty 3-2005 to 10-2006)
§
Independently support of information systems and users in an
assigned area of responsibility, performs consulting, deployment, installation,
maintenance, quality assurance, troubleshooting and technical support for
applications, hardware, databases, network infrastructure equipment.
§
Manage nine Windows 2003 file/print servers and 90+ Windows
XP desktop/laptop machines in eight DVR offices located along 1-5 corridor from
North Seattle to Bellingham. Provide
support by doing field visits and remote tools such as SMS. Compare, verify and correct the lists of
computers in Active Directory, SMS and ePolicy Orchestrator.
§
Set-up accounts and reset passwords in Active
Directory. Performs full and incremental
back-up jobs on regional server by using ARCserve Backup Manager application.
§
Update and maintain clone images and hard drives for
different computer setups. Use Norton’s
Ghost and Acronis True Image tools to clone hard drives.
§
Periodically check the network to detect any potential
problems areas such as printer, server and computer failures. Make sure all computers are online and
receive the recent antivirus updates McAfee ePolicy Orchestrator console.
§
Uses
established work procedures to complete assignments and coordinate projects
such as conducting needs assessments, creating installation plans, monitoring
operating environments.
§
Consults
with higher-level technical staff to resolve complex problems.
§
Identifies documentation needs.
Creates documentation for systems and users.
§
Uses
advanced hardware and software diagnostic tools such as network analyzing
equipment and operating system diagnostics to identify and either resolve or
refer problems to other staff for analysis.
§
Analyzes
and corrects network malfunctions.
Assists users in ordering and installing data communication
equipment. Replaces faulty hardware
modules in network equipment.
§
Report
and maintain inventory in regards to IT equipment. Surplus out of date or spare IT equipment.
Lead Vocational Rehabilitation Counselor (2004)
§
Liaison for Everett WorkSource and work
alone in a satellite office during the majority of the work week.
§
Provided mentoring to Vocational
Rehabilitation Counselors and Rehabilitation Technicians to aid them in DVR’s
policies and best practices. Provides
guidance to other VRCs to assist their customers in using the
§
Provided consultation and technical
assistance to assist WorkSource partners in assuring people with disability to
access WorkSource services.
§
Participated in WorkSource universal
access review and provides technical assistance to implement it’s
recommendations.
§
Educated WorkSource partners on
disabilities, etiquette and accommodation issues.
§
In addition, performed duties of
vocation rehabilitation counselor as shown below.
Information
Technology System Specialist 2 (temporary 9 month assignment, 2002 to
2003)
§
Set up and delivery of one-on-one
training to users statewide. Explained
features and functionalities of equipment
- set-up/configuration and use of
PDAs (Compaq and Toshiba);
- basics of MS Office and Outlook
- remote access to DVR resources
using laptops
- set-up and configuration of VPN
Dial-up
§
Became proficient in using RoboHelp applications. Assisted in the development of an online DVR
manual. Worked with the STARS
development team to improve the Help Menu within the STARS application.
§
Installed hardware items such as PDAs,
printers, monitors, keyboards, mouse, NICs and other peripherals.
§
Installed software and drivers.
§
Traveled to field offices to troubleshoot network and
PC/Laptop difficulties for end users. Replace hard drives, LCD screens and
motherboards. Cloned hard drives and set
up desktop configurations.
§
Serve as a consultant on disability
related items such as JAWS, Dragon Dictate, Open Book, Video Interpreting and
ergonomic devices.
§
Diskeeper installation verification and setup on
each laptop and PC Boot time defragment.
§
Removal of Symantec antivirus software and installation
of McAfee antivirus software.
§
Review and update network documentation for
specific offices.
§
Maintenance on server manager contents. SMS matches and installations.
§
XP upgrades/ service packs assess and install those
determined to be critical.
Vocational
Rehabilitation Counselor (1991 to 2004)
§
Provided direct delivery of vocational
services and caseload activities to the disabled population.
§
Performed client intakes and collect
background information. Determined
eligibility by medical, psychometric and case study diagnosis information. Counseled and guided participants by using
counseling techniques, vocational assessments and Individual Written
Rehabilitation Plan. Set up vocational
services with vendors and certified providers.
§
Fostered self-reliance among
participants and eliminate barriers to employment by offering medical
restoration, job accommodation, and assistive technology and training services.
§
Assisted clients in the computer lab to
do their job search at a
Regional
ITSS Trainer (1993 to 2002,
part time as “other duties as assign”)
§
Taught Service Tracking & Reporting
System (STARS), Windows 3.x, 95, NT & XP, MS Word, Washington Occupational Information
System (WOIS), Internet, Intranet, and OASYS applications to staff.
§
Performed minor PC repairs and
troubleshooting. Set up hardware
equipment in offices. Served back up for
Information Technology System Specialist during absences.
§
Handled field calls and questions from
staff as Regional Help Desk resolved any problems or questions.
ITSS
Protégé (1999 to 2000,
part time in 12 month mentorship program at DVR and DOT office)
§
Assist other field ITSS staff and
observed work tasks.
§
Study network principles.
Acting
Regional Employment Consultant (1996 –
temporary assignment)
§
Planned and organized regional
employment goals and employment outcomes.
§
Developed program linkage, community
resources, program accessibility to community and employers through
consultation, education and networking regarding disabilities needs and DVR
services.
§
Provided technical assistance and
training on employment trends and job search skills to counselors, staff and
participants.
HEARING,
The
overall objective of this employment was to provide direct job search placement
activities with hearing impaired clients.
§
Maintained a caseload of job ready
disabled clients for employment placements for PWI grant and provided similar
services as fee for services to DVR.
§
Contacted and visited numerous
employers to locate and develop job opportunities. Also provided training, follow up services
for the participant, DVR and employer.
Conducted weeklong job search workshops on quarterly basis.
§
Provided technical assistance and
presentations to increase awareness on disability related issues. Compiled and developed an Employer Packet
that keeps the disability related information on hand for the employers.
The overall mission was to provide hearing impaired information,
resources and services to the general population in
Field
Representative
§
Coordinated NCHI Answering Services
(TDD-Voice Telephone communication Relay System in
§
Consulted with agencies in developing
procedures and policies to provide services to the hearing impaired
citizens. Initiated, coordinated and
assisted projects in efforts to improve services.
§
Wrote and collected stories for the
NCHI Newsletter and Hearing Impaired Video Information Service. Assisted with the Interpreter Referral
Service, sign language interpreter evaluations and Lions Hearing Aid Bank.
EDUCATION
ATA
Certificate, Network & Computer Service Technician,
MS, Counseling: Major: Rehabilitation & Deafness.
BFA, Visual Design, Major: Photography.
CERTIFICATIONS
|
A+, Core & DOS/WIN Service Technician Exam |
CompTIA |
|
|
Cisco Networking Class Modules 1, 2, 3 and 4 |
Cisco |
June 2002 |
UPON REQUEST
References are available upon
request.