OBJECTIVE

Join a creative team of professionals, specializing in multi-media arts, where high quality standards are a priority, and where I have the opportunity to help build a productive work environment.

EXPERIENCE

Frontier Communications. Fort Wayne, IN (Sept 2013 – Present)
Sales & Service Consultant

Assist customers with a variety of their needs, from billing & repair issues to establishing new communication services. Perform these duties professionally using many different systems. My duties include:

• Solving complicated billing & repair issues.
• Coordinate establishment of new phone, internet, & television services.
• Use Universal Desktop, DPI, Sterling CRM, Viryanet, CERT, SIMPL, and other crucial systems to accomplish my duties.
• Track and follow up on a variety of customer concerns.
• Assist and train my team on new sales techniques & system usage.

Thomas Sign and Awning Company. Clearwater, FL (Sept 2007 – January 2012)
Graphic Artist

Assisted Thomas Sign and Awning in the creation of numerous sign patterns, including pylons, monuments, wall signs, channel letters, site plans, and conceptual sign renderings. In 2009, I was tasked with creating training documentation for a new intranet tool used to produce branding books. Subsequently, I was placed in charge of the branding book team and trained other personnel in the use of the branding book tool. Throughout the course of my work, I used CadKey,FlexiSign Pro, Adobe Photoshop and Illustrator to create the aforementioned artwork for numerous clients. My duties included:

• Using Photoshop to remove existing signage from photographs.
• Using Illustrator to superimpose new signage on photos of an existing site.
• Using FlexiSign Pro & Illustrator to create graphics for the production of signs.
• Creating digital cut files for routing machinery to utilize in the fabrication of sign parts.
• Calculating electrical specifications of sign designs.
• Creating training documentation and graphic content as required for new processes & procedures.
• Training new personnel in the use of new tools, processes, & procedures.

EarthLink. Atlanta, GA (Oct 2003 – Mar 2007)
Instructional Developer, Graphic Arts Specialist

Assisted with project Yukon, providing training for call center agents in India and the Philippines. I was also involved in project Sasquatch, creating a recurring series of product information modules for both agents and customers. I have created graphics and animations for numerous training efforts, and managed all Virtual Applications in terms of production and posting. I designed the user interface for EarthLink’s Learning Management System (LMS), and created documentation on its usage. In addition, I developed numerous PowerPoint presentations on the use of graphics for learning, and facilitated these sessions. My duties included:

• Creating Flash based e-learning pieces in conjunction with xml
• Creating process and procedure graphics for system networking, and for numerous call center tools
• Creating animations and graphics of abstract concepts for use in e-learning
• Creating animated versions of static corporate logos
• Creating and maintaining EarthLink’s Virtual Applications
• Designing graphic user interfaces (GUIs) for EarthLink’s Training department
• Editing training documents for grammar, style, and graphic content to ensure accuracy
• Writing and facilitating presentations on the use of graphics in instruction

Concurrent Technologies Corporation. Largo, FL (Oct 2000 – Oct 2003)
Graphic Artist

Assisted in the creation of distance learning courseware for the Space and Naval Warfare Program (SPAWAR), Special Operations Forces, and the Chief of Naval Education Training (CNET). My primary duties included:

• Creating GUIs for various distance learning courseware
• Designing vector and raster based graphics for military training
• Creating flash animations and interactions for e-Learning
• Recording and editing sound files using Sound Forge
• Interactive character animation for use in various coursewares

Apollo Design Technologies, Inc. Fort Wayne, IN (Nov 1999 - Oct 2000)
Graphic Artist, 2nd Shift Supervisor of the Art Department

Used Photoshop, Illustrator, and Streamline to create gobos for lighting applications. I was also the 2nd Shift Supervisor of the Art Department. I was responsible for ensuring the accuracy and quality of the gobo patterns produced. My primary duties included:

• Creating graphics for metal and glass gobos
• Designing original gobo patterns for the Apollo catalog
• Color adjusting (cmyk) photorealistic black & white, two color, three color, and four color glass gobos
• Preparing gobo patterns for AGFA film transfer
• Training personnel to properly bridge metal gobos
• Training personnel in the creation of all types of glass gobos

EDUCATION

Graduated from DePauw University, Greencastle, IN - May, 1995
Bachelor of Music (Double Major in Fine Arts and Music)

SKILLS

Instructional Design and Facilitation

At EarthLink, I was part of the Training Department’s editorial staff, which was responsible for editing all training documents for grammar and accuracy. I was the primary content writer for project Sasquatch, which consisted of knowledge modules for call center agents and customers detailing EarthLink’s product offerings. I generated documentation covering EarthLink’s Learning Management System (LMS), and helped to create eLearning modules and Instructor Led Training (ILT) curriculum covering its use. I also prepared and facilitated numerous presentations on the use of graphics for instruction. I worked in a consulting role advising our training developers of the most effective use of visuals. I was responsible for generating and maintaining Virtual Applications of EarthLink’s product base and system tools. Virtual Applications provided our agents with hands on training in a non-production environment. These Virtual Applications often included instructional prompts to assist EarthLink’s offshore agents when taking calls from customers.

Computer Graphics

Over the course of my career, I have become highly skilled with the use of the Adobe Creative Suite. I am particularly fluent with PhotoShop and Illustrator. I have used both programs to create logos, GUI designs, icons, and instructional graphics for use in eLearning and ILT. In addition, I am familiar with the batch functions of both programs and regularly use them to optimize images for use in animation, and on the web. I am particularly skilled at vector-based drawing, and can easily duplicate existing vector graphics, or create new ones in similar style. I also used Acrobat in the creation of Instructor Guides for EarthLink’s ILT initiatives. I have made extensive use of Streamline to generate initial vector models from hand-drawn illustration to use as a guide for vector graphics. I have worked with Adobe Premiere to create video components, and similarly have used Audition and Soundbooth to optimize audio recordings of customer calls for use in training. I have used Flash to create animations and interactions for eLearning pieces & have regularly used it in conjunction with xml to manage the loading time of graphics and animations. I have also used Fireworks and Dreamweaver to create websites & Virtual Applications of software and other interfaces. In addition, I have used 3D Studio Max to create static and dynamic models for use in video games.

Fine Art

I have also worked as a professional freelance artist specializing in painting, drawing, and ceramics. When painting, I tend to work with acrylic, oil, and latex paints. I have created several series of paintings in each medium. I am an accomplished drawer. I can quickly generate professional quality pencil drawings, charcoal drawings and concept sketches. I am versed in printmaking, having created numerous monotypes and etchings. I am an accomplished potter, having thrown vases, pots, and mugs. I have worked in porcelain and stoneware, created numerous hand built sculptures, and used several different firing techniques. I also have a keen interest in mixed media work. I am quite skilled at collage, and in the past, I produced a performance piece incorporating elements of sculpture, painting, and choreographed movement in time with a musical performance.

Music

I am an accomplished musician, having performed as a singer, pianist, and saxophonist. I have performed in classical, jazz, rhythm & blues, and rock ensembles. I have composed numerous songs, as well as pieces for ensemble performance. These pieces included works for saxophone quartet, and a trio for flute, French horn, and piano. I also performed in a rock band for several years, serving as the primary lyricist and singer. I am skilled with numerous music programs, having composed pieces using Acid Music, Cakewalk, and Fruity Loops.

HONORS & AWARDS

• Concurrent Technologies Corporation Three Year Service Award (2003)
• DePauw University Dean's List (1991-1995)
• Art Award for Senior Gallery Show (1995)
• First Place All Campus Art Show (1993)
• Computer Animation for Monon Bell game Telecast (1991)
• Bell Art Award (1991)
• Louis Armstrong Jazz Award (1991)
• National Honors Society (1987-1991)