Backup & Sharing - Frequently Asked Questions
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How do I access backed-up files from another location? |
What files will be backed up?
| Category | File Type | Application / Extenstion |
| Office Documents | Microsoft Office documents, templates and databases. | Word, Excel, PowerPoint, Publisher, Project, Access, Fax at work, Money, Visio. |
| OpenOffice.org documents, templates and databases. | All OpenOffice and OpenOffice 2 applications. | |
| Desktop publishing documents. | InDesign, QuarkXpress, PageMaker, FrameMaker. | |
| Apple iWork documents. | Pages, Keynote, Numbers. | |
| CAD and modeling drawings. | dxf, .dwg, .mac, .pla, .pln, .pz3, .pzz files. | |
| Other documents. | .pdf, .txt. | |
| Pictures and videos | All common digital camera and graphic application files. | |
| Photos and drawings, including RAW images from digital cameras. | .gif, jpg, .jpeg, .tif, .tiff, .crw, .cr2, .raw, .nef, .dng, .orf, .pef, .ptx, .raf. | |
| Creative application documents. | .ai, .eps, .cpt, .cdr, .cdx, .fla, .png, .psd, .psb, .psp, .eps, .dxf, .fhd, .fh9, .graffle, .wec. .xar. | |
| Video files. | .wmv, .mov, .3gp, .mp4 | |
| Music files | Audio files. | mp3, .m4a, .m4p, .wma, .aac |
| E-mail messages (default selection). | Default e-mail application. (Outlook, Outlook Express, Windows e-mail, Thunderbird). In Mac: Thunderbird and Mac. |
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How do I access backed-up files from another location? You can go to the Backup & Sharing Web Portal at FrontierBackup.com and enter the email address and password used to set up the Backup & Sharing account. From that interface you can select specific files and click the download button to download them onto the computer in use. |
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How do I reset my password to my Backup & Sharing account? You can go to the Backup & Sharing Web Portal at FrontierBackup.com and enter the email address used to set up the Backup & Sharing account into the "User name" field. Then, click on the Forgot your password? link slightly below. An email will be generated and sent to that email address with instructions on how to set up a new password. |
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How do I restore my backed-up files to my computer? If the program is NOT already installed on the computer: You will need to re-install the Backup & Sharing program back onto the computer. Upon installation you will need to enter the subscription key, then click the Next button. Click the Restore Files button. You will need to enter the email address and password that was originally used when the program was first installed. Then click the Next button. Choose which profile to restore from the list (if more than one computer was backed up), then click the Next button. Many users will probably opt for the Restore all to bring all of their files back to this computer, then click the Next button. Choose a location to place the restored files. The default will most likely be to restore the files to a new folder on the desktop. Click the Next button once the location has been selected. Then click the Start button to begin the restore process.If the program is already installed on the computer: Open your Backup & Sharing program. Click the Restore option from the user interface. If you choose to restore all files, choose Restore all. You will then be asked to choose a place to restore those files. The default will be a new folder on your desktop. Once that selection is made, click the Restore button. If you only wish to install certain files or folders instead of all files and folders, then select Restore by files and folders. Put a check in the box next to any files and folders you wish to restore now, then click on the Restore button. |