Disk Defragmenter

By clicking Disk Defragmenter you will accomplish the following steps:

• Click Start button
• Click All Programs
• Select Accessories
• Select System Tools
• Click Disk Defragmenter
• Defragment Primary Disk drive only. Analyze primary disk and defragment if recommended.
• Remember to TURN OFF the customers screen saver and exit all programs running in the taskbar before running this operation.
• DO NOT run the Disk Defragmenter if the customer has just installed Backup & Sharing and is going through the initial back-up. This can cause problems.
• This operation will be performed at the end of the call. Start this process and inform customer that all they need to do is click “OK” at completion of the process.