Position in Executive Administrative Assistant / Clerical Support / Patient Registration Quality Review and Training that utilize my extensive experience.  To contribute my focus on company success into quality team work.  Full Time desired.

SUMMARY OF QUALIFICATIONS

·        Professional representation of company and responsibilities at all times.

·        Excel at multi-tasking in all areas of office administration, organizational, and application settings.

·        Proficient in Microsoft Office Suites, & working knowledge of  STAR, Intuition Vital Works, GE Practice Management, Medic, Medi-Notes and Synergistic Office Systems Medical Practice Management.

·        Typing speed averages 55-65 wpm

·        Successful management of databases including understanding and   application of AR & AP programs.

·        Effective leadership, training and mentoring skills.

·        Effective in team work and stand alone environments.

·        Understanding and applied confidentiality

·        HIPAA, Infant, Child and Adult CPR certified, Universal Precautions and Basic First Aid Trained.

PROFESSIONAL SKILLS & RELATED EMPLOYMENT

 Patient Account Representative / Billing Office 2 / Patient Registration Quality Review

Three Rivers Dermatology, Ft. Wayne, IN          2004 – current

v      Provide Quality Review/ Error identification and correction for Patient Registration area insuring all demographics and Insurance billing information is correct prior to filing the claim.

v      Accurate posting of insurance payments from EOB’s as well as adjustments and withhold amounts if applicable.

v      Discovery and procurement of aged Insurance AR.  Claim delay discovery and payment tracking.

v      Training / Continued training of Patient Registration personnel in identifying proper insurance elements such as Subscribed Networks, Repricers, Payors as well as Carrier and TPA’s

v      Patient Relations as it relates to Insurance billing questions or claim filing accuracy.

v      Identify and corrected incorrect claims from 2002-2004 that were previously filed incorrectly.  This resulted in a 92% reduction in  45+ day aged Insurance balances within first 8 weeks of employment.

v      Scheduling of Patient appointments and procedures, make appointment reminder calls as needed.

v      Initiated claim appeals as necessary or otherwise directed.

v      Other projects as assigned

Temporary Employee                                      Lincoln Retirement Group, Fort Wayne, IN         2001 - 2004

v      Provide clerical, data entry, and administrative assisting relief where needed within LFG. LFA, LRG

 Supervisor, Patient Registration and Admission (ER)   Lutheran Hospital of IN                             2001

v      Managed scheduling, patient registration, medical and financial chart creation, Medicaid/Medicare Directives, HIPPA, HCFA and JHACO required elements for medical guidelines as they pertained to Patient Registration, billing and collection.

v      Experience included bar coding of charts, chart review (QA), Insurance verification and pre-admission requirements for over 300 insurance carriers.

v      Supervised 37 Associates.  Responsible for CPR and Community First Aid training coordination as well as Registration/ CEU coordination for entire staff.

v      Patient escort to various Outpatient departments including Radiology, Lab and OP Clinic and admitting.

v      Resigned position when Triad bought HCA and brought new management in.

v      Ordered/Inventoried Med and ER Supplies as needed

v      Preparation of Trauma and Nuclear Disaster Kits

v   Established and maintained effective working relationships at all levels of interactions. Project Mgmt.

v      Processed all HR responsibilities; payroll, work visas, orientations, travel, EEOC & OSHA compliant.

v     Authored and produced wide variety of correspondence, policy & procedures, and technical documents.

v      Evaluate employer’s needs; develop skills sets, testing & qualification confirmation.

v      Effective at locating/identifying qualified candidates; successful placement rate in contract and direct hire.  

v      Candidate research including skill sets, availability, salary, credential, personality dynamics.

v      Large corporation and mid-sized clients including; Unisys, EDS, Natural Microsystems.

v      All recruiting ran from home in evening hours while full time employed elsewhere.

v      Technical writer for various software packages for user friendly ease of use.

 Medical Office Manager                                 Dr. Robert Barnes, MD, New Haven, IN                     1993-1995

v      Full charge front and back office management; file & chart organization resulted in greater efficiency.

v      All aspects of patient demographics, scheduling, coding, AR, EOBs, database management.

v      Instrumental in selection and installation of new billing software including electronic payments; significantly

       reduced AR to within 60 days.

v      Managed physician contracts with HMO/PPO organizations; increased patient base through increased participation.

v      Primary and Secondary Insurance Billing , ICD9 Coding for Pediatrics,  Set appointments for patients, Collections

Placement Coordinator                         Western Staffing, Walnut Creek, CA                          1982 – 1993

v      Placement of Full and Part Time Light industrial, Clerical and Medical Staff in temporary and Temp to Perm

positions for local companies in Charleston, SC, Dayton, OH and Greensboro, NC.  Worked for Corporate Offices

located  in Charleston, SC (light industrial and clerical), Greensboro, NC (Light industrial and Clerical) and

Dayton, OH (Medical Staffing)

RELATED EDUCATION and TRAINING

v      National Business Executive’s Who’s Who Honored Professional 2001-2002 Edition. 

Recognized for excellence in Executive and Technical Recruiting under  ContractCafe 1995-2002.

v      USCG Petty Office First Class (E-6) 6-years in service.  Honorable Discharge, 2 yrs USCG Reserve.

v      USCG Recruiter. 1977 – 1981.  Administered and Monitored ASVAB testing, Lectured at local High Schools, Universities and Technical Colleges. 

v     Bachelor of Science, Business Administration, UNC Chapel Hill, Chapel Hill, NC  1981

COMMUNITY INVOLVEMENT

·         Fort Wayne Philharmonic FRIENDS – Volunteer, Prior Board Member 2002-2004. 

·         Fort Wayne Philharmonic – DOCENT – Concert educator for children in the school districts in the Fort Wayne Area.

·         Diamond Acoustics, Fort Wayne, IN  – Acoustic Artist Management, Bookings and Promotion, Acoustic Music Education, Television Production featuring local and Regional Acoustic Artists including Classical, Jazz, Blues, Pop, County, Native American and many genres of Acoustic forms of music.  Artist Development, Musician Publicity and Marketing.  – Managing Partner

·         Feature Journalist/Contributor – FortWayneMusic.com – Write feature articles and reviews of events in our area that pertain to the music industry.

·        Allen County Public Library – Volunteer – Business and Technology and Access Fort Wayne (television production) areas.  Studio Camera Operator (Certified), Remote Camcorder Operator (Certified).

REFERENCES AND ADDITIONAL INFORMATION AVAILABLE UPON REQUEST