Our Policies

We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. Returns are accepted and a refund will be issued once merchandise has been returned minus a restocking fee of $2.00 except in cases when item was damaged (except due to postal mishandling in which insurance should be purchased) or wrong item was recieved. In these cases a full refund or exchange will be issued. You may request an exchange or notify us of a return at KaracaCouture@msn.com